Manage your patients across multiple communication channels.
With a single platform.
Provide patient convenience and a superior experience. All in an AI-powered platform, built to deliver truly connected communications.
Manage your patients across multiple communication channels. With a single platform.
Provide patient convenience and a superior experience. All in an AI-powered platform, built to deliver truly connected communications.
Connected communications. Effortless engagement.
Patients expect an experience of convenience from their healthcare provider. But with multiple communication channels for clinics to manage, that’s often not the case.
Helio’s all-in-one platform streamlines all communications into a single system. Giving clinics the controls they need to engage, manage and deliver a game-changing patient experience.
Voice
Keep your patients engaged.
Not your phone lines.
Reduce call volumes and accelerate call handling with automated workflows that get your patients serviced. Without the wait.
Easy emails.
For uncluttered conversations.
Automate notification and reminder triggers, share updates and send highly-customizable templated messages to keep your patients informed. And your inbox clean.
Chat
Live chat when it’s needed.
Chatbots when it’s not.
Handle live patient web chat and redirect common requests with AI chatbots built to recognize patients and service their needs.
SMS
Do more.
In less text.
Put the power of convenience in patients’ hands with SMS notifications, appointment scheduling, results viewing and more. Engage at speed. Text with ease.
Web
Get self-service right.
Straight from your website.
Alleviate workloads and deliver an always-on experience with smart and secure, self-service forms. Convert new patients and capture accurate existing patient information. Without the need for portals.
Voice
Not your phone lines.
Reduce call volumes and accelerate call handling with automated workflows that get your patients serviced. Without the wait.
Call to text
Turn patient calls into text messages with Helio's voice to text features.
Call back requests with transcripts
Replace voicemails with transcripts to reduce processing times.
Incoming and active patient calls are handled through Helio’s easy-to-use Contact Control Panel. Complete with seamless call recording and forwarding, extension management and in-call text and email messaging for synchronized engagement.
Intelligent speech recognition combines with automated EMR/HER and directory look-ups to identify callers. AI voice bots handle common patient requests, freeing up live agents to deliver a superior patient experience.
Schedule call back requests, block unwanted calls and reduce caller queues with AI-powered automation and real-time call center status management.
Create automatic tickets for all inbound and outbound calls, track individual and team-level activity logs, and handle all patient interactions in a single ticket view with Helio’s Smart Tasking.
Rate patient interactions, assess calls, and appraise individual and team level performance with dashboard reporting and metrics. Build a reputation for exceptional patient handling with online patient reviews.
Easy emails.
For uncluttered conversations.
Automate notification and reminder triggers, share updates and send highly-customizable templated messages to keep your patients informed. And your inbox clean.
Send and receive emails with two-way patient communication from a single email address, centrally managed for all-agent access. Set up user and team inboxes with powerful search, filtering and spam blocking for smarter email workflows.
Automatically create tickets for all new inbound and outbound emails. Attach new emails to existing patient tickets and streamline communication with Helio’s Smart Tracking.
Configure and control highly-customizable templated messages for faster communication and reduced workflows. Elevate emails with rich-text formatting that delivers on design.
Chat
Live chat when it’s needed.
Chatbots when it’s not.
Handle live patient web chat and redirect common requests with AI chatbots built to recognize patients and service their needs.
Identify patients through automated EMR and directory data, and centrally manage active patient chat in Helio’s Contact Control Panel.
Transfer chat to live agents for advanced patient queries and accelerate resolution times with seamless live chat support.
Handle common patient requests and automate responses with AI-powered chatbots, designed to transfer to live agents for advanced patient requests.
Automatically create tickets, manage and log all patient chat interactions with live agents and chatbots. Download chat transcripts and provide chat insights at user and team levels.
Manage chat queues in real-time with status dashboarding. Gain insights on patient sentiment with agent ratings and champion team performance.
SMS
Do more.
In less text.
Put the power of convenience in patients’ hands with SMS notifications, appointment scheduling, results viewing and more. Engage at speed. Text with ease.
View, search and filter SMS conversations by individual, team and date range. Manage individual and team SMS inboxes to deliver accurate patient messages.
Deliver timely patient notifications for follow-up, medication refills and viewing lab results. Enable patients to schedule appointments directly from SMS links and reduce the need for personnel support.
Reduce response times and service common patient requests with pre-approved templated text messages. Fully automated to streamline workflows.
Generate automatic tickets for new inbound and outbound SMS. Attach outbound messages and conversations to existing patient tickets. All with Helio’s Smart Tasking and patient recognition.
Web
Get self-service right.
Straight from your website.
Alleviate workloads and deliver an always-on experience with smart and secure, self-service forms. Convert new patients and capture accurate existing patient information. Without the need for portals.
New patients can register and provide ID, insurance and personal details directly through securely-embedded web forms. Once registered, all new patient data is automatically added to the patient’s EMR chart.
Existing patients can schedule, reschedule and cancel appointments. Lab results can be viewed and medical records downloaded, ready to be securely shared with third parties. Saving clinics time and giving patients control of their healthcare.
Patients can self-serve their information needs, without the frustration of patient portal logins and multiple authorizations. Securely and at speed.
Want to see more?
Whether there’s a specific part of Helio you want to explore, or you’d simply like to take a tour, book in a free demo with one of the team and we’ll do the rest.