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Built for healthcare organizations
of all sizes.

Helio supports clinics, healthcare systems, MSOs, captive insurance companies, call centers, and other organizations that manage high volumes of patient, provider, vendor, and operational communication.

Customer Support

Built by clinics. For clinics. Helio harmonizes your healthcare.

From wider health systems to specialized OBGYN clinics, Helio’s patient engagement platform is customized to fit your clinical workflows – unlocking exceptional clinic efficiency and powerful patient experiences. Without the downtime.

Helping healthcare organizations operate more efficiently

Proven results for clinics. Built to scale across healthcare organizations.

1 %

less workload and administrative burden for clinic teams

1 %

of common patient and operational requests resolved by AI

1 %

Increase in revenue from optimized scheduling & reduced no-shows

1 %

Reduction in staff & software costs

Medical Clinics & Specialty Practices

Helio’s centralized platform integrates effortlessly with multiple healthcare systems and their workflows. From single-location clinics to multi-office operations, the Helio platform is fully customizable to support existing processes without the need for additional infrastructure and multiple applications. Helping harmonize your healthcare, from any starting point.

  • Fully supported installation & onboarding
  • Two-way EMR integration
  • Entirely customizable to your current operations
health_clinic

Healthcare Clinics

Helio’s centralized platform integrates effortlessly with multiple healthcare systems and their workflows. From single-location clinics to multi-office operations, the Helio platform is fully customizable to support existing processes without the need for additional infrastructure and multiple applications. Helping harmonize your healthcare, from any starting point.

  • Fully supported installation & onboarding
  • Two-way EMR integration
  • Entirely customizable to your current operations
Expert looking at the Real-Time Wallboard

MSOs & Management Groups

Helio gives MSOs and healthcare management companies complete visibility and control across all their clinics by unifying communication, automating administrative work, and standardizing operations in one secure platform. With real-time performance data and automated workflows, MSOs can support staffing, improve coordination, reduce costs, and scale efficiently without adding more staff.

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OBGYN Clinics

Helio’s patient engagement platform is the culmination of over 25 years’ experience in delivering OBGYN specialty care. Built by clinics for clinics, Helio has a wealth of customizations, knowledge and specialized support to help OBGYN clinics reduce operational inefficiencies, realize new revenue opportunities and deliver exceptional patient experiences. All from a single platform.

  • Customizable for specialist workflows
  • OBGYN-specific AI-powered patient handling
  • Seamlessly connect your call center & in-clinic operations
Three Customer Support Representatives

Healthcare Call Centers & Support Teams

Helio was built from over 25 years of specialty care experience and designed by clinics for clinics. For internal or outsourced call centers, Helio unifies patient calls, scheduling requests, referrals, follow-ups, billing questions, and general support in one platform. With customizable workflows, automation, and real-time visibility, clinics and multi-location groups can reduce inefficiencies, improve patient experience, create new revenue opportunities, and manage or upgrade their call center operations without adding unnecessary staff.

  • Customizable for specialist workflows
  • AI-powered patient handling
  • Seamlessly connect your call center & in-clinic operations
Male person in office

Captive Insurance & Healthcare Benefit Organizations

Three Customer Support Representatives

HealthCare call centers

Helio’s patient engagement platform is the culmination of over 25 years’ experience in delivering specialty care. Built by clinics for clinics, Helio has a wealth of customizations, knowledge and specialized support to help clinics reduce operational inefficiencies, realize new revenue opportunities and deliver exceptional patient experiences. All from a single platform, ideal for clinics with multiple locations who would like to add or upgrade their call center.

  • Customizable for specialist workflows
  • AI-powered patient handling
  • Seamlessly connect your call center & in-clinic operations

How we help

Operational excellence.
Fully customized.

Every healthcare organization’s operations are unique. With Helio’s fully customizable platform, clinics, healthcare systems, MSOs, call centers, captive insurance organizations, labs, and other healthcare groups can streamline communication, automate workflows, and manage requests in one secure platform.

Helio helps teams standardize operations, reduce manual work, improve visibility, and coordinate more efficiently across locations, departments, and stakeholders.

Explore features
Workflows
Example of the Helio Platform

Clinical excellence.
Fully customized.

Every clinic’s operations are as unique as the patients they serve. With Helio’s fully customizable platform, clinics can seamlessly integrate Helio with their existing processes and evolve applicable workflows, without impacting their underlying operations. 

Streamline your clinic communications with a single, AI-powered patient engagement platform that works for you. Not the other way around.

Explore features

Before

With Helio

Multiple software packages, licenses & logins

Right arrow

One platform. One login. Absolute security.

Siloed information & frustrated staff

Right arrow

Accurate information. Real-time updates. Centrally stored.

Disconnected workflows

Right arrow

AI-guided, seamless workflow journeys

Scheduling gaps & missed appointments

Right arrow

Maximized revenue with optimized scheduling hotspots & automated notifications

Excessive administrative tasks

Right arrow

Automated Smart Tasking, for quicker patient handling

Multiple software packages, licenses & logins

Down Arrow

One platform. One login. Absolute security..

Siloed information & frustrated staff

Down Arrow

Accurate information. Real-time updates. Centrally stored.

Disconnected workflows & disappointed patients

Down Arrow

AI-guided, seamless patient journeys

Scheduling gaps & missed appointments

Down Arrow

Maximized revenue with optimized scheduling hotspots & automated notifications

Excessive administrative tasks

Down Arrow

Automated Smart Tasking, for quicker patient handling

Dedicated support.
Built around your organization.

From implementation to daily use, Helio provides hands-on support to help healthcare organizations streamline communication, automate workflows, and get the most value from the platform. Whether you are a clinic, MSO, healthcare system, call center, lab, or benefit organization, our team helps configure Helio around your operations and goals.

Helio champions customer confidence with:

  • 24/7 online support & Help Center
  • Live expert calls, chat & email
  • Direct contact with Helio specialists
  • Dedicated account managers
  • Full interaction logs for fast response & resolutionFull interaction logs for fast response & resolution
  • Scheduled check-ins

Dedicated support.
For confident clinics.

While clinics support their patients, Helio supports its clinics. From 24/7 online help to a dedicated team of experts available to handle all customer requests, Helio’s commitment to customer support helps clinics realize their full patient engagement potential. For every step of their journey.

Helio champions customer confidence with:

  • 24/7 online support & Help Center
  • Live expert calls, chat & email
  • Direct contact with Helio specialists
  • Dedicated account managers
  • Full interaction logs for fast response & resolutionFull interaction logs for fast response & resolution
  • Scheduled check-ins

Feedback

"This technology has the potential to transform a health center’s communications from clunky and disjointed, to smooth, fast and intuitive. Additionally, the support team is responsive and understanding and bend over backwards to a sure that the product meets your expectations."
Forrest Lamb
Forrest Lamb
Director of Operational Development & Innovation
Shasta Cascade Health Centers
"With the introduction of Helio, we witnessed an operational metamorphosis. The platform consolidated our tasks, reduced our costs, and patient satisfaction. This consolidation allowed our staff to reallocate their time towards direct patient care, thereby elevating the overall patient experience."
Noilya Mese
Noilya Mese
Operational Manager
Complete Women Care

"This technology has the potential to transform a health center’s communications from clunky and disjointed, to smooth, fast and intuitive. Additionally, the support team is responsive and understanding and bend over backwards to a sure that the product meets your expectations."
Dr Barnett
Dr Barnett
Owner
Be Strong DPC

What Helio users are saying​

This technology has the potential to transform a health center’s communications from clunky and disjointed, to smooth, fast and intuitive. Additionally, the support team is responsive and understanding and bend over backwards to a sure that the product meets your expectations.
Forrest Lamb
Forrest Lamb Director of Operational Development & Innovation
Shasta Cascade Health Centers
With the introduction of Helio, we witnessed an operational metamorphosis. The platform consolidated our tasks, reduced our costs, and patient satisfaction. This consolidation allowed our staff to reallocate their time towards direct patient care, thereby elevating the overall patient experience.
Noilya Mese
Noilya Mese Operational Manager
Complete Women Care
This technology has the potential to transform a health center’s communications from clunky and disjointed, to smooth, fast and intuitive. Additionally, the support team is responsive and understanding and bend over backwards to a sure that the product meets your expectations.
Dr Barnett
Dr BarnettOwner
Be Strong DPC

Learn more. Schedule a demo.

Choose a time that works for you and see how Helio helps clinics streamline communication, manage tasks, and reduce staff workload.

Schedule a demo